OUR GUARANTEE

Ticket Office Sales values your business and your loyalty. We are here to ensure that your ticket buying experience is the best it can possibly be as we support you with our 100% buyer guarantee. From beginning to end, we protect your transactions from fraud by using the industry's largest ticket inventory and by having an SSL secure website. Our 100% buyer guarantee:

TICKETS WILL ARRIVE IN TIME FOR YOUR EVENT
Most orders are shipped within three business days in which they are received. Tickets may not always be available for immediate delivery, particularly when the tickets have been purchased far in advance of the event in question. We will ship your tickets as soon as they are available. If you have any questions on a particular order please contact us directly.

GET THE TICKETS YOU PAID FOR, OR GET AN UPGRADE FREE
If you do not receive the exact tickets you ordered, Ticket Office Sales guarantees that replacement tickets will be of equal or greater value than the tickets originally requested. 

TICKETS ARE GUARANTEED TO BE 100% AUTHENTIC
Unless otherwise noted as part of the ticket description, any tickets you buy from Ticket Office Sales are guaranteed to be authentic tickets, valid for entry to the event. If you are denied admission by the venue, Ticket Office Sales will investigate the incident and will refund the full cost of tickets, shipping and service fees if we find that the mistake was made by us.

OUR REFUND POLICY
If an event is permanently canceled, Ticket Office Sales will coordinate with the selling broker to provide you with a full refund of the ticket price, including any service fees. The refund will not include shipping fees if your tickets have already been shipped. If an event is postponed your tickets will be valid for the new event date and no refund will be issued.